More than 4,000 buy jade bracelets in the mall actually cracked
"At the beginning of the year, I spent more than 4,000 yuan in the mall to buy a jade bracelet. I didn't expect it to crack." Recently, Ms. Li from Qingyun citizen called the 12345 citizen hotline. Subsequently, the staff of the Trade and Industry Bureau successfully mediate this consumer dispute, and the merchant returned unconditionally.
It turned out that at the beginning of this year, a jade counter in a shopping mall in Qingyun County was engaged in promotion. Ms. Li took a fancy on a jade bracelet with a price of more than 6,000 yuan after discount of 4,100 yuan. After the trial, Ms. Li did not hesitate to buy it. Ms. Li said that she found a crack on the bracelet when she bought it, but the store staff said it was a natural pattern, not a crack. Ms. Li believed it was true at the time. After a while, she found that the crack on the bracelet was getting bigger and bigger. Such a expensive bracelet has a quality problem, Ms. Li is very awkward in her heart, and she has to go back to the sales counter to request a refund, but she has been rejected. In desperation, Ms. Li called the 12345 public hotline to complain.
After receiving the public hotline contract, Qingyun County Industrial and Commercial Bureau immediately arranged staff to conduct an investigation. After listening to the statements of both parties, the investigators carefully examined each part of the bracelet with a magnifying glass, confirming that the cracks described by Ms. Li were true, and the merchants could not provide proof that the cracks on the bracelet belonged to the natural pattern of the jade. Under the mediation of the industry and commerce department, the merchant finally agreed to the return request of the consumer Ms. Li.
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