Jewelry shop buys a gemstone ring and mistakes it for platinum.
I bought a gemstone ring, but I mistakenly thought that I bought a platinum ring. Ms. Wang has encountered such troubles recently.
Not long ago, Ms. Wang came to a jewelry store in Cheng'an County to buy a ring. She first bought it at the platinum ring counter. Later, she went to the next gemstone ring counter and saw a ring with a price of 998 yuan. The staff did not explain this is a gemstone ring. Ms. Wang finally bought it with 878 yuan as a platinum ring, which is quite cost-effective.
When Ms. Wang was full of joy and wore this ring to meet her friends, everyone said that the ring she bought was not a platinum ring from the color point of view. Ms. Wang immediately consulted a friend who had experience in jewelry sales and was told not to Platinum ring. Ms. Wang thought that when the purchase, the merchant also issued the identification certificate of this ring. The result of the online inquiry made Ms. Wang feel disheartened. So, Ms. Wang found the store to request a return, because the ring has been worn for more than a week, the store refused to return it.
After receiving the complaints from the Industrial and Commercial Bureau of Cheng'an County, 12315, the industrial and commercial personnel immediately accompanied the consumers to the jewelry store to negotiate with the person in charge of the jewelry store, pointing out that the merchants were suspected of misleading consumers due to lack of professional knowledge in the sales process. . Since the purchase time has been long and cannot be returned, the industrial and commercial personnel have suggested that when the consumer requests a replacement, the jewelry store and the shopping mall should bear some expenses for the consumers respectively. Finally, the merchant promised that Ms. Wang would add another 180 yuan redemption fee and exchange a ring worth 1288 yuan. Both parties were very satisfied with the processing results.
According to the analysis of industrial and commercial personnel, since the country has not yet issued the “three guarantees†regulations for gold and silver jewellery and jade products, if these expensive products cause problems, they will become consumer complaints that are difficult to coordinate and solve. Therefore, remind consumers to grasp the basic common sense of some precious metals, and pay attention to the identification of jewelry. For the purchase invoice issued by the salesperson, it is necessary to verify that the jewelry code is consistent with the real identity. Try to choose a large shopping mall or professional jewelry store with good quality and high reputation. At the same time, pay attention to the product certificate and invoice, and ask the merchant to indicate the name, quality, quality and service commitment of the product on the invoice.
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